FAQ and Technical Support Page


Pellet stoves are a great way to help heat your home. Since they are an appliance that you rely on for the comfort of your family, we offer this section of the website to help you save time and money by helping you solve most problems on your own.

Approximately 98% of issues with our products are related to maintenance and cleaning, installation, or misunderstanding. The owner's manual contains valuable information to guide you through proper installation, operation, and maintenance of your stove. Additional concerns are available here to assist you.

Pellet Stove Installation

Maintenance

General FAQ