FAQ and Technical Support Page

Pellet stoves are a great way to help heat your home. We understand that they are an appliance that you rely upon for the comfort of your family. As such, when your pellet stove acts out of the ordinary your first reaction may be to call for help. We offer this section of the website to help you save time and money by enabling you to solve most problems yourself.

Our surveys and research has shown that approximately 98% of all issues with our products are related to maintenance and cleaning, installation, or simply not understanding how the stove is supposed to operate. Your owner's manual contains valuable information that should help you to understand the proper installation, operation, and maintenance of your pellet stove. We also offer this section of the website to provide some additional information to assist you.

Pellet Stove Installation


General FAQ