When your pellet stove acts out of the ordinary, your first instinct may be to call someone. However, did you also know that there is an extensive trouble-shooting guide in the back of your owner's manual? Also, there is a great deal of information available here on our website. Be sure to consult this information if your pellet stove isn't functioning to expected standards. It can really help you a great deal, especially if after hours.
However, we understand that sometimes your may need some professional assistance with your pellet stove. Your dealer should be the first point of contact for any technical or service related issues. Most dealers have service technicians who can assist you. Even if they do not have technicians they most likely will know someone in your area that they can refer you to.
Another option would be for you to contact an INDEPENDENT service technician. There are two organizations that maintain databases of INDEPENDENT service technicians. The Hearth, Patio, and Barbecue Association, can be found at www.hpba.org, and the Chimney Safety Institute of America, is at www.csia.org. Both of these organizations have lists of INDEPENDENT technicians. These technicians are not affiliated with Breckwell in any way, but many of them do work on our pellet stoves. In addition, you may want to try and get a recommendation from a neighbor, friend, or family member of someone in your area. The local yellow pages are often a good source also.
You can also deal with us direct for troubleshooting assistance.