FAQ & Technical Support Section

Pellet stoves are a great way to help heat your home.  We understand that they are an appliance that you rely upon for the comfort of your family.  As such, when your pellet stove acts out of the ordinary your first reaction may be to call for help.  We offer this section of the website to help you save time and money by enabling you to solve most problems yourself.

Our surveys and research has shown that approximately 98% of all issues with our products are related to maintenance and cleaning, installation, or simply not understanding how the stove is supposed to operate.  Your owner's manual contains valuable information that should help you to understand the proper installation, operation, and maintenance of your pellet stove.  We also offer this section of the website to provide some additional information to assist you.

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Pellet Stove Installation

Proper installation of your new pellet stove is very important for the safe and efficient use of your stove.  An improperly installed pellet stove can pose serious safety concerns and also negatively impact the performance of your stove.  Although we always highly encourage you to have your unit professionally installed, many people successfully install the stove themselves.  You can find all of the information needed in the owner's manual for a proper installation.  However, we have also put together a detailed pellet stove installation and venting page for you.

Even if you have your pellet stove professionally installed you should be familiar with the installation requirements to ensure that the stove is properly installed.  After all, it is your safety that is at stake.  In addition, you should check with your local municipality for any local installation or permitting requirements.

The diagram to the right shows the ideal installation for all pellet stoves.  You should always try and install your unit using this installation if at all possible.  This installation will provide you the best operation and efficiency of your stove, and it will also reduce the amount of maintenance you need to perform on the unit.

Maintenance

Everyone knows that the oil in their car should be changed every 3,000 miles in order to prolong the life of the engine.  This is just part of the regular maintenance of the car.  All brands of pellet stoves also have regular maintenance that needs to be performed.  Your owner's manual contains important and detailed maintenance information that you should read and follow.  In addition, we have made available a quick reference for your convenience.  Just click the picture of the form to the right and you can download a PDF version for your records.

We highly encourage you to follow these maintenance directions.  In so doing you can rest easy knowing that your stove will function as efficiently and safely as possible.  Failure to properly maintain any pellet stove can lead to very serious safety concerns.

The maintenance quick reference is not designed to replace the information in your owner's manual.  It is just a supplemant to assit you in properly maintaining your pellet stove for the highest efficiency and safety.

 

 

 

 

General Questions

Below you will find common questions regarding the use and operation of our pellet stoves.  These questions do not involve troubleshooting information and pertain to more operational aspects of the stove.  Just click on the question to see the answer.

CAN I BURN CORN IN MY PELLET STOVE?

CAN I INSTALL A THERMOSTAT AND HOW DOES EACH THERMOSTAT MODE FUNCTION?

DOES BRECKWELL OFFER A BATTERY BACKUP FOR MY STOVE?

GLASS IS SOOTING UP OR GETTING DIRTY RAPIDLY.

I NEED A SERVICE TECH TO COME SERVICE MY STOVE.  HOW DO I DO THAT?

I NEED TO ORDER REPLACEMENT PARTS.  HOW DO I DO THAT?

STOVE IS NOT PRODUCING ENOUGH HEAT.  WHAT DO I DO?

WHAT IS THE LOW FEED ADJUSTMENT (RESET TRIM) FUNCTION AND HOW DOES IT WORK?

Troubleshooting Information

If you are experiencing any operational problems with your pellet stove you will be able to find most of the answers here or in the troubleshooting guide of your owner's manual.  Most operational issues are not caused by a component failure.  Instead, the problem is most often related to improper maintenance and cleaning, or just a poor understanding of how the stove should be performing.  If you are experiencing any operational issues with your stove we encourage you to first perform a complete and thorough cleaning of your stove, the blowers, and your exhaust flue.  If that does not resolve your problem, you should be able to find the solution here or in your owner's manual troubleshooting section.

For additional troubleshooting information regarding your stove please click on the following link:

PELLET STOVE TROUBLESHOOTING